Unfortunately, there was a production batch of counterparts in the past that can be prone to breakage in isolated cases. This is annoying and we are very sorry.
If you are affected, we will of course send you a proper replacement part immediately and free of charge. This is on us!
The following procedure must be observed for this:
- Plug your heat it® into your smartphone and open the heat it® app.
- Click on the "Contact" tab in the lower area. Fill out the cap order form with the information you have provided.
- We will send you your new cap as soon as possible.